Outage in Tuff Shed

IM-396 Configurator Issues with 2nd Coat of Paint Discount Override Options

Resolved Minor
April 09, 2025 - Started 20 days ago - Lasted about 19 hours
Official incident page

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Outage Details

Customers are experiencing issues with the configurator related to the seasonal second coat of paint discount. IT is investigating.
Components affected
Tuff Shed KBMax (Product Configurator)
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 04/10/2025 03:02PM

This incident has been resolved.

MONITORING 20 days ago - at 04/09/2025 10:15PM

The application is operating as expected. Impacted users will need to rebuild the quotes.

INVESTIGATING 20 days ago - at 04/09/2025 08:27PM

Customers are experiencing issues with the configurator related to the seasonal second coat of paint discount. IT is investigating.

Latest Tuff Shed outages

IM-401: Gateway errors occurring in JDE - 8 days ago
IM-400 Configurator will not load - 12 days ago
IM-399 Users receiving a "Memory Access Violation" error after Windows Update. - 13 days ago
IM-397 - JDE is not accessable - 13 days ago
IM-395 Building configurator won’t load - 24 days ago

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