Outage in Tuff Shed

IM-431 While trying to configure a Premier building, the configurator is showing a Garden Series Building in the UI instead.

Resolved Major
October 13, 2025 - Started 2 days ago - Lasted 2 days
Official incident page

Incident Report

Users are reporting the configurator UI is mistakenly showing a Garden series building even though the Premier series has been selected. This only appears to be affecting the UI since the quote lines are correctly reflecting the Premier building. Our team is investigating this now.
Components affected
Tuff Shed KBMax (Product Configurator)
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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 10/15/2025 07:35PM

Our team has confirmed this issue is resolved. If you continue to have issues, please clear your internet browser cache which should resolve the error.

INVESTIGATING 1 day ago - at 10/14/2025 07:15PM

Our team is receiving new reports about this issue occurring. We're investigating this now.

MONITORING 2 days ago - at 10/13/2025 08:46PM

We've implemented a fix regarding this issue. Please try to relaunch the configurator and let support know if the error continues to occur.

INVESTIGATING 2 days ago - at 10/13/2025 07:00PM

Users are reporting the configurator UI is mistakenly showing a Garden series building even though the Premier series has been selected. This only appears to be affecting the UI since the quote lines are correctly reflecting the Premier building. Our team is investigating this now.

Latest Tuff Shed outages

IM-430 Users may not be able to log in to JDE - 9 days ago
IM-429 - Users may see a Gateway timeout message when logging in to JDE - 12 days ago
IM-428 The configurator is not saving on websites or in Salesforce - 14 days ago
IM-427: SPIFF Login Issue - 18 days ago
IM-426 Pricing is incorrect when reloading a configuration from a email link - 26 days ago

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