Outage in Tuff Shed

IM-431 While trying to configure a Premier building, the configurator is showing a Garden Series Building in the UI instead.

Resolved Major

October 13, 2025 - Started 6 months ago - Lasted 2 days
Official incident page

Incident Report

Users are reporting the configurator UI is mistakenly showing a Garden series building even though the Premier series has been selected. This only appears to be affecting the UI since the quote lines are correctly reflecting the Premier building. Our team is investigating this now.

Components affected

Tuff Shed KBMax (Product Configurator)

Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/15/2025 07:35PM

Our team has confirmed this issue is resolved. If you continue to have issues, please clear your internet browser cache which should resolve the error.

INVESTIGATING 6 months ago - at 10/14/2025 07:15PM

Our team is receiving new reports about this issue occurring. We're investigating this now.

MONITORING 6 months ago - at 10/13/2025 08:46PM

We've implemented a fix regarding this issue. Please try to relaunch the configurator and let support know if the error continues to occur.

INVESTIGATING 6 months ago - at 10/13/2025 07:00PM

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