Outage in Tuff Shed

Configurator Classic Options Appearing

Resolved Major

October 28, 2025 - Started 25 days ago - Lasted 2 days
Official incident page

Incident Report

We're investigating reports that options are appearing in the configurator that should not be there.

Components affected

Tuff Shed Salesforce CRM Tuff Shed KBMax (Product Configurator) Tuff Shed tuffshed.com Tuff Shed CPQ

Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 10/30/2025 01:33PM

We have implemented a fix and the issue should now be resolved. We ask that users launch the configurator and re-generate the prefab packet documents to the order. If you have any questions or concerns, please submit an IT ticket to https://tuffshed.atlassian.net/servicedesk.

INVESTIGATING 25 days ago - at 10/28/2025 02:33PM

We're investigating reports that options are appearing in the configurator that should not be there.

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