Outage in Tuff Shed

IM-428 Salesforce/Dialpad Calls Not Logging

Resolved Minor

November 13, 2025 - Started 5 months ago - Lasted about 1 month
Official incident page

Incident Report

We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come. You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.

Components affected

Tuff Shed Salesforce CRM

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/15/2025 04:41PM

Good morning team members,

The issue where Dialpad calls/texts were not logging in Salesforce has been resolved. Please let us know if you have any questions.

MONITORING 4 months ago - at 12/12/2025 09:51PM

A fix has been deployed to address the issue where Dialpad calls were not logging in Salesforce and we are monitoring. Thank you for your patience.

INVESTIGATING 4 months ago - at 11/17/2025 02:30PM

We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.

INVESTIGATING 5 months ago - at 11/14/2025 05:07PM

We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.

INVESTIGATING 5 months ago - at 11/13/2025 06:49PM

We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come.

You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.

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