Outage in Tuff Shed
IM-464 Extra line items are automatically adding to quotes
Resolved MinorIncident Report
Our team is investigating an issue where "Extra Keys" are automatically added to Retail quotes and "Black Handle" is being added to Home Depot quotes.
Components affected
Tuff Shed KBMax (Product Configurator)Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/27/2026 05:04PM
We've confirmed this incident is resolved. Please contact Digital Support if you continue experiencing issues.
MONITORING
4 days ago - at 05/27/2026 04:05PM
We've implemented a fix for these issues. Please try relaunching the configurator which should remove the additional items. New quotes should not have the additional items added. Reach out to Digital Support if you continue to see this occurring.
INVESTIGATING
4 days ago - at 05/27/2026 03:18PM
Our team is investigating an issue where "Extra Keys" are automatically added to Retail quotes and "Black Handle" is being added to Home Depot quotes.
Latest Tuff Shed outages
IM-465 Unable to print, save, or send quotes - 3 days ago
IM-463 JDE Intermittent Connectivity Issues - 10 days ago
IM-462 Users are unable to access JDE - 19 days ago
IM-461 - Spiff Issues Calculating Commissions - 26 days ago
IM-460 JDE Intermittent Connectivity Issues - about 1 month ago
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