IM-465 Unable to print, save, or send quotes

After verifying with users in the field, we can confirm this incident is resolved. Please contact Digital Support if you need further assistance.

We’ve implemented a fix for the Dialpad routing service and tested the results. All services impacted by this outage should be fully operational. Please contact Digital Support if you continue to experience issues.

The team has identified the root cause of the outage and have fixed most services. Users should be able to generate documents and checkout successfully. We will continue to monitor throughout the day.
There is a related issue which is causing all calls to route to the BDC. We are working to resolve that as quickly as possible.

Our team is continuing to troubleshoot this issue as a top priority. We will provide additional updates as we have them.

The issue has been identified and we’re working to resolve as quickly as possible.

We’re investigating reports of users being unable to print, send, or save quotes. This is impacting both websites and Salesforce.