Outage in Tungsten Automation EMEA

TeN Portal - Multiple features affected

Resolved Major
November 17, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware and currently working on a high priority issue affecting multiple features of TeN Portal, including: Reporting Saved invoices Company details
Components affected
Tungsten Automation EMEA eInvoice Network

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/17/2025 09:43PM

Full service is now restored after changes made by our team, we apologise for the interruption to service and will investigate fully to ensure the root cause is fully understood and necessary actions taken to avoid reoccurrence.

INVESTIGATING about 2 months ago - at 11/17/2025 06:31PM

We are aware and currently working on a high priority issue affecting multiple features of TeN Portal, including:
Reporting
Saved invoices
Company details

Latest Tungsten Automation EMEA outages

AP Essentials - SFTP Connectivity Issue - 24 days ago
APS - EU slow document processing. - 27 days ago
eInvoice Network - Document processing issue (Invoice, POs and ISS) - 28 days ago
Supplier Portal - Performance Issues - about 1 month ago
AP Essentials - Slow Performance - about 1 month ago

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