Outage in Tungsten Automation EMEA

AP Essentials - SFTP Connectivity Issue

Resolved Minor

December 18, 2025 - Started about 2 months ago - Lasted 4 days
Official incident page

Incident Report

We are currently experiencing an issue that may prevent customers using the SFTP target system from receiving documents. To help resolve this issue, please update your IP whitelist to include the following addresses: 191.235.208.12 40.112.90.244 Documents that cannot be sent to your SFTP server will appear with the status Document export failed or Pending correction and will require reverification. Thank you for your cooperation, and we apologise for any inconvenience caused.

Components affected

Tungsten Automation EMEA AP Essentials

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/22/2025 12:17PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 12/18/2025 04:53PM

We are currently experiencing an issue that may prevent customers using the SFTP target system from receiving documents. To help resolve this issue, please update your IP whitelist to include the following addresses:

191.235.208.12
40.112.90.244

Documents that cannot be sent to your SFTP server will appear with the status Document export failed or Pending correction and will require reverification.

Thank you for your cooperation, and we apologise for any inconvenience caused.

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