Outage in Twilio

Autopilot Responses Failing for Incoming Calls

Resolved Minor
October 27, 2022 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Autopilot. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio AUTOPILOT Twilio TwiML
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/27/2022 11:50PM

Incoming calls to Autopilot involving Voice TwiML are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 2 years ago - at 10/27/2022 11:15PM

Our engineers have identified the issue causing a subset of incoming calls failing with Autopilot when Voice TwiML is used. We are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 10/27/2022 10:48PM

We are investigating an issue with a subset of incoming calls failing with Autopilot when Voice TwiML is used. Our engineering team is actively investigating. We will update in one hour or as soon as we have more information.

INVESTIGATING about 2 years ago - at 10/27/2022 10:20PM

Our monitoring systems have detected a potential issue with Autopilot. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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