Outage in Twilio

Autopilot Responses Failing for Incoming Calls

Resolved Minor
October 27, 2022 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Need to monitor Twilio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Twilio, and never miss an outage again.
Start Free Trial

Outage Details

Our monitoring systems have detected a potential issue with Autopilot. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio AUTOPILOT Twilio TwiML
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/27/2022 11:50PM

Incoming calls to Autopilot involving Voice TwiML are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 2 years ago - at 10/27/2022 11:15PM

Our engineers have identified the issue causing a subset of incoming calls failing with Autopilot when Voice TwiML is used. We are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 10/27/2022 10:48PM

We are investigating an issue with a subset of incoming calls failing with Autopilot when Voice TwiML is used. Our engineering team is actively investigating. We will update in one hour or as soon as we have more information.

INVESTIGATING about 2 years ago - at 10/27/2022 10:20PM

Our monitoring systems have detected a potential issue with Autopilot. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3273 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime