Outage in Twilio

Delay in Receiving Delivery Report for Multiple Networks US From Subset of Short Code

Resolved Minor
April 06, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing delays in receiving message delivery reports for Multiple Networks in US from Subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America Twilio SMS Delivery Notifications & Status Callbacks
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 04/06/2023 10:46AM

We are no longer experiencing delivery report delays for Multiple Networks in US from Subset of Twilio Short Codes. This incident has been resolved.

MONITORING almost 2 years ago - at 04/06/2023 09:01AM

We are observing recovery in delivery report delays for Multiple Networks in US from Subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 04/06/2023 08:14AM

We are experiencing delays in receiving message delivery reports for Multiple Networks in US from Subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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