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Outage in Twilio

WhatsApp Marketing Messages Disruption

Resolved Minor
October 11, 2025 - Started 6 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are experiencing message delivery disruption with WhatsApp Marketing. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Messaging Channels

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/11/2025 03:55PM

Issue affecting delivery receipts for WhatsApp MMLite messages has been resolved and is operating normally at this time.

MONITORING 6 months ago - at 10/11/2025 03:22PM

Delivery receipts for WhatsApp MMLite messages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED 6 months ago - at 10/11/2025 02:12PM

We are currently experiencing an issue affecting delivery receipts for WhatsApp MMLite messages. A small subset of customers may notice that their messages appear stuck in the "SENT" status. This is due to an outage with a third-party provider. We will share an update within the next 8 hours or sooner if more information becomes available.

IDENTIFIED 6 months ago - at 10/11/2025 10:10AM

We are currently experiencing an issue affecting delivery receipts for WhatsApp MMLite messages. A small subset of customers may notice that their messages appear stuck in the "SENT" status. This is due to an outage with a third-party provider. We will share an update within the next 4 hours or sooner if more information becomes available.

INVESTIGATING 6 months ago - at 10/11/2025 09:30AM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 10/11/2025 09:26AM

We are experiencing message delivery disruption with WhatsApp Marketing. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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