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Outage in Twilio

Call quality issues to a Subset of Twilio UK Phone Numbers

Resolved Minor
May 15, 2023 - Started almost 3 years ago - Lasted 3 days
Official incident page

Incident Report

We are observing a subset of call quality issues to Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Europe

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 05/18/2023 10:05PM

We are no longer experiencing call quality issues on calls to a subset of Twilio UK phone numbers. This incident has been resolved.

MONITORING almost 3 years ago - at 05/18/2023 09:05PM

We are observing recovery from call quality issues on calls to a subset of Twilio UK phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 05/17/2023 09:05PM

We are continuing to observe call quality issues on calls to a subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 05/16/2023 09:05PM

We are continuing to observe call quality issues on calls to a subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 05/16/2023 05:06AM

We are continuing to observe call quality issues on calls to a subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 05/15/2023 09:25PM

We continue to observe call quality issues on calls to a subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 05/15/2023 05:28PM

We continue observing a subset of call quality issues to Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 05/15/2023 03:26PM

We are still observing a subset of call quality issues to Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 05/15/2023 02:24PM

We are observing a subset of call quality issues to Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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