Outage in Twilio

SMS Delivery Delays/Failures to Orange network in French Guiana

Resolved Minor

June 05, 2023 - Started almost 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays/failures when sending messages to Orange network in French Guiana, potentially impacting 52.29% of overall Twilio Traffic within this network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/06/2023 12:14AM

We are no longer experiencing SMS delivery delays/failures when sending messages to Orange network in French Guiana. This incident has been resolved.

MONITORING almost 3 years ago - at 06/05/2023 10:21PM

We are observing recovery in MMS/SMS delivery delays when sending messages to Orange network in French Guiana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 06/05/2023 08:09PM

We are experiencing SMS delivery delays/failures when sending messages to Orange network in French Guiana, potentially impacting 52.29% of overall Twilio Traffic within this network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 06/05/2023 07:09PM

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