Issues With Onboarding New Numbers or Deprovisioning 10DLC Numbers

Engineers have concluded that the provisioning delay with the carrier will continue to be an ongoing issue. The wait time has improved since opening this issue, but on average the expected delay could be approximately 10 days for provisioning changes to take effect on the carrier side.

This delay may cause message delivery issues to and from T-Mobile subscribers for newly provisioned and deprovisioned lines.

We will be closing this incident, but please be aware of the above details moving forward. Thank you for your patience with this investigation.

We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update on July 18th at 17:56 PT or as soon as more information becomes available.

We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update on July 12th at 17:56 PT or as soon as more information becomes available.

We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.

We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.

We continue to investigate delays when trying to onboard new numbers, or de-provisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.

We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.

We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.

We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.

We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.

We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.

We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.

We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.

We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 24 hours or as soon as more information becomes available.

We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 16 hours or as soon as more information becomes available.

We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 8 hours or as soon as more information becomes available.

We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 4 hours or as soon as more information becomes available

We are still investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 2 hours or as soon as more information becomes available

We are investigating delays when trying to onboard new numbers, or deprovisioning numbers on T-Mobile 10DLC A2P. We expect to provide another update in 1 hour or as soon as more information becomes available

Our monitoring systems have detected a potential issue with 10DLC provisioning. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.