Outage in Twilio

SMS & MMS Delivery Delays To Altice Network In United States of America

Resolved Minor

October 12, 2025 - Started 6 months ago - Lasted about 18 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Altice Network In United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Components affected

Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/12/2025 11:30PM

We are no longer experiencing MMS/SMS delivery delays when sending messages to Altice Network In United States of America. This incident has been resolved.

MONITORING 6 months ago - at 10/12/2025 09:30PM

We are observing recovery in SMS delivery delays when sending messages to Altice Network In United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/12/2025 08:19PM

We are continuing to experience SMS delivery delays when sending messages to Altice Network In United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/12/2025 12:20PM

We are continuing to experience SMS delivery delays when sending messages to Altice Network In United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/12/2025 08:24AM

We are continuing to experience SMS delivery delays when sending messages to Altice Network In United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/12/2025 06:32AM

We are experiencing SMS delivery delays when sending messages to Altice Network In United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/12/2025 05:21AM

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