Outage in Twilio

Customers Are Not Able to Configure Voice Recording Encryption & Voice Recording External Storage Settings via Console

Resolved Minor
August 31, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Currently customers are not able to edit their Voice Recording Encryption & Voice Recording External Storage settings via Console. When interacting with these controls within the Voice -> Settings -> General webpage, they will see error messages displayed next to these components. Our engineering team is actively investigating the issue and we will update as soon as we have more information.
Components affected
Twilio Client Web
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/31/2023 01:51PM

Issue with Voice Recording Encryption & Voice Recording External Storage settings via Console has been resolved and is operating normally at this time.

MONITORING about 2 years ago - at 08/31/2023 01:22PM

Voice Recording Encryption & Voice Recording External Storage settings via Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes minutes or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 08/31/2023 12:33PM

Currently customers are not able to edit their Voice Recording Encryption & Voice Recording External Storage settings via Console. When interacting with these controls within the Voice -> Settings -> General webpage, they will see error messages displayed next to these components.
Our engineering team is actively investigating the issue and we will update as soon as we have more information.

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