Outage in Twilio
Unable to Export Reports in Flex Insights
Resolved Minor
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Outage Details
We are investigating an issue causing users not to be able to export PDF or XLS reports from Flex insights. CSVs exports are working as expected. Our engineers are working on getting the issue resolved. We will provide an update in 30 minutes or as soon as more information becomes available.
Components affected
Twilio Flex InsightsLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 10/09/2023 10:33PM
We have observed a full recovery with PDF and XLS exports from Flex Insights. This incident has been resolved.
MONITORING
over 1 year ago - at 10/09/2023 10:00PM
We are observing recovery with PDF and XLS exports from Flex Insights. We will continue to monitor the situation to ensure a full recovery, and provide another update in 30 minutes.
IDENTIFIED
over 1 year ago - at 10/09/2023 09:54PM
We are continuing to wait for confirmation that the third-party issue has been resolved. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
over 1 year ago - at 10/09/2023 07:50PM
We have confirmed that the issue is due to a third-party issue, and are awaiting a fix. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
over 1 year ago - at 10/09/2023 06:53PM
Our engineers believe the issue is due to a third-party provider and are reaching out to them for support. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
over 1 year ago - at 10/09/2023 06:22PM
We are investigating an issue causing users not to be able to export PDF or XLS reports from Flex insights. CSVs exports are working as expected. Our engineers are working on getting the issue resolved. We will provide an update in 30 minutes or as soon as more information becomes available.
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