Outage in Twilio

SMS Delivery Delays to United Arab Emirates Etisalat Network

Resolved Minor
October 27, 2023 - Started almost 2 years ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Authy 2FA Twilio Verify

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/28/2023 06:52PM

We are no longer experiencing SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. This incident has been resolved.

MONITORING almost 2 years ago - at 10/28/2023 04:48PM

We are observing recovery in SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 10/28/2023 07:56AM

We continue experiencing SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 10/27/2023 10:18PM

We continue experiencing SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 10/27/2023 06:18PM

We are continuing to experience SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 10/27/2023 04:13PM

We are continuing to experience SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 10/27/2023 03:16PM

We are experiencing SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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