Outage in Twilio

Elevated Errors Affecting Multiple Products

Major
October 20, 2025 - Started about 3 hours ago
Official incident page

Incident Report

We are currently investigating elevated latency and timeout errors for Twilio Rest API, impacting the Multiple Twilio services. Our engineering team is actively working on the issue, and we will provide another update in 60 minutes or as soon as more information becomes available.
Components affected
Twilio Flex Admin Console Twilio Legacy Identity MatchAndAttributes Twilio Origination Twilio Verify Silent Network Auth Twilio Recordings Twilio Compositions Twilio Conversations Twilio Flex Plugins Twilio Notify Twilio Authy App Twilio Trust Hub Twilio Text-to-Speech Twilio Lookup Twilio Studio Twilio Authy 2FA Twilio Intelligence Twilio Flex Conversations Twilio Voice, North America Twilio Bulk Export Twilio Voice Insights Twilio Voice, APAC Twilio Pay Twilio Flex Programmable Voice Twilio Flex Application Platform Twilio Peer-to-Peer Rooms Twilio TwiML Bins Twilio Recording Transcriptions Twilio SMS Twilio SMS, Latin America Twilio REST API Twilio Verify Twilio Toll-Free Verification Portal Twilio SMS Toll-Free, North America Twilio Video Insights Twilio SMS Long Code, North America Twilio Lookup SIM Swap Twilio SMS Toll-Free, North America Twilio Event Streams Twilio Client Mobile Twilio Voice, Latin America Twilio MMS Long Code, North America Twilio Messaging Services Twilio SMS, APAC Twilio Flex Queue Stats Twilio Network Traversal Service Twilio Dialogflow Twilio Sender ID Twilio Lookup Identity Match Twilio Messaging Channels Twilio Console Twilio Queue Twilio PROXY Twilio Sync Twilio Lookup Line Type Intelligence [Legacy API] Twilio MMS Toll-Free, North America Twilio Toll-free verification Twilio PSTN Twilio Assets Twilio Flex Agent Desktop Twilio Media Streams Twilio Flex Insights Twilio Proxy Twilio PHONE NUMBERS Twilio Zipwhip Provisioner Dashboard and API Twilio Content API Twilio Voice, Middle East & Africa Twilio Group Rooms Twilio FRONTLINE Twilio PROGRAMMABLE CHAT Twilio TaskRouter Twilio Flex Programmable Chat Twilio Lookup Line Type Intelligence [ API] Twilio SIP Interface Twilio Messaging Insights Twilio Conference Twilio INTERCONNECT Twilio Go Rooms Twilio Functions Twilio Documentation Twilio Termination Twilio MMS Short Code, North America Twilio SMS Short Code, North America Twilio Voice, Europe Twilio MMS, APAC Twilio Flex Routing Twilio MMS Long Code, North America Twilio Speech Recognition Twilio Recording Twilio Client Web Twilio MMS Twilio Other Twilio SMS, Europe Twilio SMPP Twilio TwiML Twilio Account Insights Twilio Zipwhip Support Ticketing Twilio Organization Twilio Customer Support Center Twilio Billing Twilio MMS Toll-Free, North America Twilio Flex Teams View Twilio Flex Billing Twilio Debugger & Alarms Twilio SMS, Middle East & Africa Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )
INVESTIGATING 17 minutes ago - at 10/20/2025 10:21AM

We are seeing partial recovery and are scaling systems to handle the influx of traffic. However we are still experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.

INVESTIGATING about 1 hour ago - at 10/20/2025 09:30AM

At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 10/20/2025 08:37AM

At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 10/20/2025 08:08AM

At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 10/20/2025 07:26AM

We are currently investigating elevated latency and timeout errors for Twilio Rest API, impacting the Multiple Twilio services. Our engineering team is actively working on the issue, and we will provide another update in 60 minutes or as soon as more information becomes available.

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