Outage in Twilio

SMS Delivery Delays To and From Multiple Networks in South Africa using Domestic Longcodes

Resolved Minor
January 20, 2024 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to multiple networks in South Africa using domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/20/2024 02:54PM

We are no longer experiencing SMS delivery delays when sending and receiving messages from multiple networks in South Africa using domestic long-codes. This incident has been resolved.

MONITORING almost 2 years ago - at 01/20/2024 12:51PM

We are observing recovery in SMS delays when sending and receiving messages from multiple networks in South Africa using domestic longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 01/20/2024 11:00AM

We are experiencing SMS delivery delays when sending and receiving messages from multiple networks in South Africa using domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 01/20/2024 10:03AM

We are experiencing SMS delivery delays when sending messages to multiple networks in South Africa using domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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