Outage in Twilio

SMS Delivery Delays to Safaricom Network in Kenya

Resolved Minor
February 25, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Safaricom Network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/25/2024 06:19PM

We are no longer experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. This incident has been resolved.

MONITORING over 1 year ago - at 02/25/2024 04:25PM

We are observing recovery in SMS delivery delays when sending messages to Safaricom network in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 02/25/2024 01:48PM

We are experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 02/25/2024 01:48PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 02/25/2024 01:45PM

We are experiencing SMS delivery delays when sending messages to Safaricom Network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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