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Outage in Twilio

Account Security US Verizon API Issue

Resolved Minor
October 15, 2025 - Started 6 months ago - Lasted about 6 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Account Security. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Lookup Identity Match

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/15/2025 07:43PM

The issues affecting Account Security - US Verizon API have been resolved and the service is operating normally at this time.

MONITORING 6 months ago - at 10/15/2025 05:44PM

We have started seeing recovery for intermittent issue with Account Security - US Verizon API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 6 months ago - at 10/15/2025 05:13PM

We have started seeing recovery for intermittent issue with Account Security - US Verizon API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/15/2025 02:41PM

We continue investigating the issue with Account Security - US Verizon API. Our engineering team has been alerted and is actively working on a resolution. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/15/2025 01:38PM

Our monitoring systems have detected a potential issue with Account Security - US Verizon API. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/15/2025 01:31PM

Our monitoring systems have detected a potential issue with Account Security. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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