Outage in Twilio

Flex SDK VirtualAgent not working - Google DialogFlow returns 404

Resolved Minor
April 07, 2024 - Started 8 months ago - Lasted about 1 hour
Official incident page

Need to monitor Twilio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Twilio, and never miss an outage again.
Start Free Trial

Outage Details

Our engineers have identified the issue with Flex's VirtualAgent functionality, Google DialogFlow returns 404 and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Flex Application Platform
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/07/2024 12:16PM

Issue with Flex's VirtualAgent functionality has been resolved, and it is operating normally with limited impact.

MONITORING 8 months ago - at 04/07/2024 11:45AM

Flex's VirtualAgent functionality is now operating normally with limited impact. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED 8 months ago - at 04/07/2024 11:00AM

Our engineers have identified the issue with Flex's VirtualAgent functionality, Google DialogFlow returns 404 and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Latest Twilio outages

SMS Delivery Delays to Sky Network in the UK - about 11 hours ago
Issues When Adding Participants to Conference Calls in App Connect - about 15 hours ago
SMS Delivery Delays to Telma Network in Madagascar - about 18 hours ago
Inbound Call Failure To A Subset Of Twilio Phone Numbers In Bangkok - 1 day ago
SMS Delivery Report Delays To Multiple Networks In Mexico. - 1 day ago

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3273 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE