Access Identity Verification API Errors

The issue affecting Identity Verification API with Verify; Verify Silent Network Auth; Lookup Identity Match; Lookup Line Type Intelligence; [Legacy API]; Lookup Line Type Intelligence [Twilio API]; Lookup SIM Swap; Legacy Identity MatchAndAttributes has been resolved, and the service is functioning normally at this time.

We have started seeing recovery for Identity Verification API errors in Canada potentially impacting the following:

Verify
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes

We expect to provide another update in 2 hours or as soon as more information becomes available.

We have started seeing recovery for Identity Verification API errors in Canada potentially impacting the following:

Verify
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes

We expect to provide another update in 2 hours or as soon as more information becomes available.

We continue to experience Identity Verification API errors in Canada potentially impacting the following:

Verify
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes

We expect to provide another update in 2 hours or as soon as more information becomes available.

We are currently investigating Identity Verification API errors in Canada potentially impacting the following:

Verify
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes

We expect to provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with Access Identify verification. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.