Outage in Twilio

SMS Delivery Delays To and From a Subset of Shortcode Numbers in Colombia

Minor
September 19, 2024 - Started about 4 hours ago
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue affecting the SMS Delivery times to Claro Network in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
INVESTIGATING 34 minutes ago - at 09/20/2024 02:00AM

We continue to experience SMS delivery delays when sending and receiving messages to Twilio Shortcode Numbers in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 09/20/2024 12:10AM

We continue to experience SMS delivery delays when sending and receiving messages to Twilio Shortcode Numbers in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 09/19/2024 11:16PM

We are experiencing SMS delivery delays when sending messages to Claro Network in Colombia for a Subset of Shortcode Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 09/19/2024 11:04PM

Our monitoring systems have detected a potential issue affecting the SMS Delivery times to Claro Network in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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