Outage in Twilio

Gap in Voice Insights Call Summaries

Resolved Minor
September 19, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

Need to monitor Twilio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Twilio, and never miss an outage again.
Start Free Trial

Outage Details

Voice insights Customers are not able to access call summaries from 4:30 am - 5:00 am PDT using API, console or eventstream.
Components affected
Twilio Voice Insights
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/19/2024 05:59PM

The backfill is now complete and Voice Insights Call Summaries for calls that ended between 4:30 and 5:00AM are available.

INVESTIGATING 3 months ago - at 09/19/2024 03:53PM

Our engineers are continuing to work on backfilling the data between 4:30am and 5am PDT.

INVESTIGATING 3 months ago - at 09/19/2024 01:34PM

Voice insights Customers are not able to access call summaries from 4:30 am - 5:00 am PDT using API, console or eventstream.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime