Outage in Twilio

Gap in Voice Insights Call Summaries

Resolved Minor
September 19, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Voice insights Customers are not able to access call summaries from 4:30 am - 5:00 am PDT using API, console or eventstream.
Components affected
Twilio Voice Insights
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/19/2024 05:59PM

The backfill is now complete and Voice Insights Call Summaries for calls that ended between 4:30 and 5:00AM are available.

INVESTIGATING 2 months ago - at 09/19/2024 03:53PM

Our engineers are continuing to work on backfilling the data between 4:30am and 5am PDT.

INVESTIGATING 2 months ago - at 09/19/2024 01:34PM

Voice insights Customers are not able to access call summaries from 4:30 am - 5:00 am PDT using API, console or eventstream.

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