Outage in Twilio

SMS Delivery Delays and Failures to Globe Network in Philippines Via Registered Sender ID

Resolved Minor

June 28, 2024 - Started almost 2 years ago - Lasted about 9 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Globe Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 06/28/2024 03:52PM

We are no longer experiencing SMS delivery delays when sending messages to Globe network in the Philippines via domestic and International registered Sender ID. This incident has been resolved.

MONITORING almost 2 years ago - at 06/28/2024 01:53PM

We are observing recovery in SMS delivery delays when sending messages to Globe network in the Philippines via domestic and International registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 06/28/2024 09:51AM

We continue to experience SMS delivery delays and failures when sending messages to Globe network in the Philippines via domestic and International registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 06/28/2024 07:50AM

We continue to experience SMS delivery delays and failures when sending messages to Globe network in the Philippines via domestic and International registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 06/28/2024 06:50AM

We are experiencing SMS delivery delays and failures when sending messages to Globe network in the Philippines via domestic and International registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 06/28/2024 06:38AM

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