Outage in Twilio

Twilio Help Center Issues

Resolved Major
July 17, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Twilio Support Page, where customers are unable to open Support Tickets. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Customer Support Center
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/17/2024 04:54PM

Twilio Help Center issue has been resolved and it is operating normally at this time.

MONITORING 4 months ago - at 07/17/2024 03:55PM

Twilio's Customer Center is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/17/2024 03:45PM

Twilio's Help Center is not online at this time. Our engineering team is investigating to resolve the issue. Customer’s are unable to open support tickets. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/17/2024 03:23PM

Our monitoring systems have detected a potential issue with Twilio Support Page, where customers are unable to open Support Tickets. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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