Outage in Twilio

500s From Flex TaskRouter Public APIs

Resolved Minor
July 23, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue related to 500s from taskrouter public APIs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio TaskRouter
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/23/2024 03:05PM

We are no longer experiencing 500 error codes from Flex TaskRouter public APIs. This incident has been resolved.

MONITORING about 2 months ago - at 07/23/2024 02:52PM

Flex TaskRouter public APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 07/23/2024 02:06PM

We continue to investigate an elevated rate of 500 errors from Flex TaskRouter public APIs. Our engineers are working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 07/23/2024 01:48PM

We are currently investigating an elevated rate of 500 errors from Flex TaskRouter public APIs. Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 07/23/2024 01:38PM

Our monitoring systems have detected a potential issue related to 500s from taskrouter public APIs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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