Outage in Twilio

Call Quality Issues to and From a Subset of Twilio South Africa Phone Numbers.

Resolved Minor
August 19, 2024 - Started 3 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are observing call quality issues to and from a subset of Twilio South Africa phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/19/2024 06:27PM

We are no longer experiencing call quality issues, to and from a subset of Twilio South Africa phone numbers. This incident has been resolved.

MONITORING 3 months ago - at 08/19/2024 04:31PM

We are observing recovery in call quality issues, to and from a subset of Twilio South Africa phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 3 months ago - at 08/19/2024 02:30PM

We are observing recovery in call quality issues, to and from a subset of Twilio South Africa phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 3 months ago - at 08/19/2024 12:31PM

We have started seeing recovery in call quality issues, to and from a subset of Twilio South Africa phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 08/19/2024 11:27AM

We are observing call quality issues to and from a subset of Twilio South Africa phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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