Outage in Twilio

Port out Requests Cancelled Due to an Internal Action

Resolved Minor
September 05, 2024 - Started 15 days ago - Lasted about 13 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue on number porting. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio PHONE NUMBERS
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 09/05/2024 07:45PM

Port out requests cancelled du to an internal action has been resolved and Phone numbers alerts are now operating normally.

MONITORING 14 days ago - at 09/05/2024 07:21PM

Phone numbers in canceling alerts are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 09/05/2024 02:05PM

Port out requests were cancelled due to an internal action. We are still working on the cancellation alert notifications. Our ops and engineers have identified the issue and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 09/05/2024 10:16AM

Port out requests were cancelled due to an internal action. We are still working on the cancellation alert notifications. Our ops and engineers have identified the issue and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 09/05/2024 08:16AM

Port out requests were cancelled due to an internal action. We are working on the cancellation alert notifications. Our ops and engineers have identified the issue and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 09/05/2024 07:19AM

Port out requests were cancelled due to an internal action. We are working on the cancellation alert notifications. Our ops and engineers have identified the issue and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 09/05/2024 07:02AM

Our monitoring systems have detected a potential issue on number porting. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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