Outage in Twilio

TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification and Short Codes systems are down

Resolved Minor
September 19, 2024 - Started about 11 hours ago - Lasted about 9 hours
Official incident page

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Outage Details

Customers attempting to access TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems will receive 5xx in the console and API. We will update in the next 1 hour or as soon as we have more information.
Components affected
Twilio Other
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 09/19/2024 07:12PM

The TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems are functional. This incident has been resolved.

MONITORING about 10 hours ago - at 09/19/2024 11:23AM

The TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems are functional. This incident has been resolved.

MONITORING about 11 hours ago - at 09/19/2024 10:51AM

We have been informed that a fix is implemented and the TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems are functional. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 09/19/2024 10:38AM

Customers attempting to access TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems will receive 5xx in the console and API. We will update in the next 1 hour or as soon as we have more information.

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