Outage in Twilio

SMS Delivery Delays to Verizon Network In US Via A Subset Of Longcodes and a Subset of Short Codes

Resolved Minor

September 26, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Verizon Network In US Via A Subset Of Longcodes and a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS Short Code, North America Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/26/2024 10:29PM

We are no longer experiencing SMS delivery delays when sending messages to Verizon Network In US Via A Subset Of Longcodes and a Subset of Short Codes. This incident has been resolved.

MONITORING over 1 year ago - at 09/26/2024 08:43PM

We are observing recovery in SMS delivery delays when sending messages to Verizon Network In US Via a Subset Of Longcodes and a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 09/26/2024 06:53PM

We are experiencing SMS delivery delays when sending messages to Verizon Network In US Via A Subset Of Longcodes and a Subset of Short Codes. We are observing recovery in SMS delivery delays for Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 09/26/2024 04:53PM

We are experiencing SMS delivery delays when sending messages to Verizon Network In US Via A Subset Of Longcodes and a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 09/26/2024 04:29PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 09/26/2024 03:53PM

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