Outage in Twilio

Subset of Customers Unable To Access Flex Insights Historical Reports

Resolved Minor
October 01, 2024 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We've become aware of a potential issue with a subset of customers accessing Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Flex Insights
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/02/2024 02:52PM

Accessing Flex historical reports is operating normally at this time.

MONITORING about 2 months ago - at 10/02/2024 02:23PM

401 errors accessing Flex Insights historical reports for a subset of customers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 10/02/2024 05:20AM

We are continuing to investigate 401 errors accessing Flex Insights historical reports for a subset of customers. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 10/01/2024 09:32PM

We are continuing to investigate 401 errors accessing Flex Insights historical reports for a subset of customers. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 10/01/2024 04:46PM

We are continuing to investigate 401 errors accessing Flex Insights historical reports for a subset of customers. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 10/01/2024 02:38PM

We are continuing to investigate 401 errors accessing Flex Insights historical reports for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 10/01/2024 01:37PM

We are investigating 401 errors accessing Flex Insights historical reports for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 10/01/2024 01:21PM

We've become aware of a potential issue with a subset of customers accessing Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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