Outage in Twilio

Call Failures From Bell Canada Numbers And Roamers To Subset of Twilio US Phone Numbers

Resolved Minor
October 03, 2024 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We are observing call failures to a subset of Twilio US phone numbers from Canada or US roamers in Canada. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, North America
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/04/2024 07:00PM

The issue affecting inbound calls to Twilio US phone numbers from Canada or US roamers in Canada has been resolved, and the service is functioning normally at this time.

MONITORING about 2 months ago - at 10/04/2024 05:05PM

We have started seeing recovery for inbound calls to Twilio US phone numbers from Bell Canada numbers and roamers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 10/04/2024 03:31PM

We are still observing call failures to a subset of Twilio US phone numbers from Bell Canada numbers and roamers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 10/03/2024 11:33PM

We are still observing call failures to a subset of Twilio US phone numbers from Bell Canada numbers and roamers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 10/03/2024 03:36PM

We are continuing to investigate call failures to a subset of Twilio US phone numbers from Canada or US roamers in Canada. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 10/03/2024 11:36AM

We are observing call failures to a subset of Twilio US phone numbers from Canada or US roamers in Canada. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 10/03/2024 09:53AM

We are observing call failures to a subset of Twilio US phone numbers from Canada or US roamers in Canada. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 10/03/2024 08:58AM

We are observing call failures to a subset of Twilio US phone numbers from Canada or US roamers in Canada. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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