Outage in Twilio

Issue With Creating Subsequent Main Accounts for Existing Twilio Account Owners due to Phone Verification Failure

Resolved Minor
October 17, 2024 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with accessing newly created Twilio accounts from console due to Phone verification failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Console
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/17/2024 03:14PM

Issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure has been resolved and Console is operating normally at this time.

IDENTIFIED about 1 month ago - at 10/17/2024 10:49AM

Our monitoring systems have detected a potential issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure. Our engineering team has been alerted and is actively investigating. The issue is currently mitigated. We expect to provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 10/17/2024 08:59AM

Our monitoring systems have detected a potential issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure. Our engineering team has been alerted and is actively investigating. The issue is currently mitigated. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 10/17/2024 08:00AM

Our monitoring systems have detected a potential issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

INVESTIGATING about 1 month ago - at 10/17/2024 07:47AM

Our monitoring systems have detected a potential issue with accessing newly created Twilio accounts from console due to Phone verification failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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