Outage in Twilio

SMS and MMS Delivery Delays to Verizon Wireless and AT&T in the U.S. on Subset of Long Codes

Resolved Minor
October 24, 2024 - Started 7 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Verizon Wireless and AT&T networks in the United States on a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/25/2024 12:30AM

We are no longer experiencing MMS and SMS delivery delays when sending messages to the Verizon and AT&T networks in the United States. This incident has been resolved.

MONITORING 7 months ago - at 10/24/2024 10:31PM

We are observing recovery in MMS and SMS delivery delays when sending messages to the US Verizon network, and MMS and SMS to the US AT&T network is now operational. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 7 months ago - at 10/24/2024 08:32PM

We continue to experience MMS and SMS delivery delays when sending messages to Verizon Wireless in the United States on a subset of long codes. We are seeing recovery for MMS and SMS delivery delays to the AT&T network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 7 months ago - at 10/24/2024 06:36PM

We continue to experience MMS and SMS delivery delays when sending messages to Verizon Wireless in the United States on a subset of long codes. We are seeing recovery for MMS and SMS delivery delays to the AT&T network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 7 months ago - at 10/24/2024 04:34PM

We continue to experience SMS and MMS delivery delays when sending messages to Verizon Wireless and AT&T networks in the United States on a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 10/24/2024 03:48PM

We continue to experience SMS and MMS delivery delays when sending messages to Verizon Wireless and AT&T networks in the United States on a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 10/24/2024 02:48PM

We continue to experience SMS delivery delays, and are also observing MMS delivery delays, when sending messages to Verizon Wireless and AT&T networks in the United States on a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 10/24/2024 02:15PM

We are experiencing SMS delivery delays when sending messages to Verizon Wireless and AT&T networks in the United States on a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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