Outage in Twilio

Calls in Mexico are disconnecting at the 30-second mark

Resolved Minor
November 07, 2024 - Started 15 days ago - Lasted about 11 hours
Official incident page

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Outage Details

We continue to experience call drops in Mexico at the 30 second mark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Components affected
Twilio Voice, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 11/07/2024 04:17PM

The issue affecting call drops in Mexico at the 30 second mark has been resolved, and the service is functioning normally at this time.

MONITORING 14 days ago - at 11/07/2024 02:29PM

We have started seeing recovery for call drops in Mexico at the 30 second mark. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 11/07/2024 12:10PM

We continue to experience call drops in Mexico at the 30 second mark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 11/07/2024 12:09PM

We continue to experience call drops in Mexico at the 30 second mark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 11/07/2024 08:18AM

We continue to experience call drops in Mexico at the 30 second mark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 11/07/2024 05:31AM

We continue to experience call drops in Mexico at the 30 second mark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

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