Outage in Twilio

Invalid Recipient Error Exceeds Threshold Impacting Twilio Messaging Channels

Resolved Minor
November 09, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Need to monitor Twilio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Twilio, and never miss an outage again.
Start Free Trial

Outage Details

Our engineers have identified the issue as a high volume of INBOUND_RECEIPT events with invalid remoteId values, which is causing a spike in "Invalid recipient" errors. They are actively working on deploying a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/09/2024 04:55AM

The issue with "Invalid recipient" errors due to a high volume of INBOUND_RECEIPT events with invalid remoteId values has been resolved and is operating normally at this time.

MONITORING about 1 month ago - at 11/09/2024 04:43AM

Our engineers have deployed a fix to address the high volume of INBOUND_RECEIPT events with invalid remoteId values, which previously caused a spike in "Invalid recipient" errors. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or sooner if more information becomes available. Thank you for your patience as we resolved this issue.

INVESTIGATING about 1 month ago - at 11/09/2024 04:20AM

Our engineers have identified the issue as a high volume of INBOUND_RECEIPT events with invalid remoteId values, which is causing a spike in "Invalid recipient" errors. They are actively working on deploying a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 11/09/2024 03:23AM

Our engineers have identified the issue as a high volume of INBOUND_RECEIPT events with invalid remoteId values, which is causing a spike in "Invalid recipient" errors. They are actively working on deploying a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime