Outage in Twilio

Invalid Recipient Error Exceeds Threshold Impacting Twilio Messaging Channels

Resolved Minor
November 09, 2024 - Started 4 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Our engineers have identified the issue as a high volume of INBOUND_RECEIPT events with invalid remoteId values, which is causing a spike in "Invalid recipient" errors. They are actively working on deploying a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 11/09/2024 04:55AM

The issue with "Invalid recipient" errors due to a high volume of INBOUND_RECEIPT events with invalid remoteId values has been resolved and is operating normally at this time.

MONITORING 4 days ago - at 11/09/2024 04:43AM

Our engineers have deployed a fix to address the high volume of INBOUND_RECEIPT events with invalid remoteId values, which previously caused a spike in "Invalid recipient" errors. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or sooner if more information becomes available. Thank you for your patience as we resolved this issue.

INVESTIGATING 4 days ago - at 11/09/2024 04:20AM

Our engineers have identified the issue as a high volume of INBOUND_RECEIPT events with invalid remoteId values, which is causing a spike in "Invalid recipient" errors. They are actively working on deploying a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 4 days ago - at 11/09/2024 03:23AM

Our engineers have identified the issue as a high volume of INBOUND_RECEIPT events with invalid remoteId values, which is causing a spike in "Invalid recipient" errors. They are actively working on deploying a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

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