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Outage in Twilio

SMS Delivery Delays to a Subset of Australia Twilio Numbers

Resolved Minor
November 12, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing message delays to a subset of Twilio Australia Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
Components affected
Twilio SMS, APAC

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/12/2024 09:27PM

We are no longer experiencing SMS delivery delays when sending messages to a subset of Twilio Australia Phone Numbers. This incident has been resolved.

MONITORING over 1 year ago - at 11/12/2024 07:31PM

We are observing recovery in SMS delivery delays when sending messages to a subset of Twilio Australia Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 11/12/2024 07:13PM

We are still experiencing message delays to a subset of Twilio Australia Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are continuously working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 11/12/2024 06:44PM

We are experiencing message delays to a subset of Twilio Australia Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.

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