Outage in Twilio

SMS Delivery Delays to Shelcomm Network in the United States of America

Resolved Minor
November 20, 2024 - Started about 11 hours ago - Lasted about 9 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Shelcomm Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 11/21/2024 07:54AM

We are no longer experiencing delivery report delays sending messages to Shelcomm Network in the United States of America. This incident has been resolved.

MONITORING about 4 hours ago - at 11/21/2024 05:54AM

We are observing recovery in SMS delivery delays when sending messages to Shelcomm Network in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 11/21/2024 01:54AM

We are continuing to experience SMS delivery delays when sending messages to Shelcomm Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 11/21/2024 12:03AM

We are continuing to experience SMS delivery delays when sending messages to Shelcomm Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 11/20/2024 11:09PM

We are experiencing SMS delivery delays when sending messages to Shelcomm Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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