Outage in Twilio

SMS Delivery Report Delays to Claro Network in Brazil Over a Subset of Short Code

Minor
November 21, 2024 - Started about 6 hours ago
Official incident page

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Outage Details

We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
INVESTIGATING about 3 hours ago - at 11/21/2024 10:08AM

We continue to experience SMS delivery report delays when sending messages to Claro Network in Brazil over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 11/21/2024 08:06AM

We continue to experience SMS delivery report delays when sending messages to Claro Network in Brazil over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 11/21/2024 07:08AM

We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 11/21/2024 07:07AM

We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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