Outage in Twilio

SMS Delivery Delays to T-Mobile & Verizon Networks in the US for a Subset of Short Codes

Resolved Minor
November 20, 2024 - Started about 17 hours ago - Lasted about 9 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 11/21/2024 04:29AM

We are no longer experiencing SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. This incident has been resolved.

MONITORING about 10 hours ago - at 11/21/2024 02:29AM

We are observing recovery in SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 11/20/2024 10:29PM

We are continuing to experience SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 11/20/2024 08:49PM

We are continuing to experience SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 11/20/2024 07:20PM

We are experiencing SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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