Outage in Twilio

SMS Delivery Delays to Altan Redes Network in Mexico

Resolved Minor
November 26, 2024 - Started about 9 hours ago - Lasted about 9 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 19 minutes ago - at 11/27/2024 06:17AM

We are no longer experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. This incident has been resolved.

MONITORING about 2 hours ago - at 11/27/2024 04:19AM

We are observing recovery in SMS delivery delays when sending messages to Altan Redes network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 11/27/2024 12:10AM

We continue to experience SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 11/26/2024 10:15PM

We continue to experience SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 11/26/2024 09:19PM

We are experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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