Outage in Twilio

Investigating an Issue With Usage API and Page Counts

Minor
November 25, 2024 - Started 1 day ago
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Usage API and Page Counts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio REST API Twilio Console
Latest Updates ( sorted recent to last )
IDENTIFIED about 8 hours ago - at 11/26/2024 10:34PM

Our engineering team has identified the cause of the issue and is working to deploy a fix. Console Usage API and Page Counts continue to display inaccurate values for many products. Billing will not be impacted, but customers may see incorrect values when viewing the Usage page in Console or when using the Usage API. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 11/26/2024 02:46PM

We continue to experience some issues with our console Usage API and Page Counts. Our engineering team is looking into the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 24 hours ago - at 11/26/2024 06:46AM

We are currently experiencing some issues with our console Usage API and Page Counts. Our engineering team is looking into the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 11/26/2024 02:46AM

We are currently experiencing some issues with our console Usage API and Page Counts. Our engineering team is looking into the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 11/26/2024 01:00AM

We are currently experiencing some issues with our console Usage API and Page Counts. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 11/26/2024 12:03AM

We are currently experiencing some issues with our console Usage API and Page Counts. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 11/25/2024 11:52PM

Our monitoring systems have detected a potential issue with Usage API and Page Counts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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