Outage in Twilio

SMS Delivery Delays to Claro in the Dominican Republic

Resolved Minor
January 10, 2025 - Started about 7 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS delivery delays to Claro in the Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 01/10/2025 03:39AM

We are no longer experiencing SMS delivery delays when sending messages to Claro in the Dominican Republic. This incident has been resolved.

MONITORING about 6 hours ago - at 01/10/2025 01:51AM

We are observing recovery in SMS delivery delays to Claro in the Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 01/10/2025 01:21AM

We are still experiencing SMS delivery delays to Claro in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 01/10/2025 12:21AM

We are experiencing SMS delivery delays to Claro in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 01/10/2025 12:19AM

We are experiencing SMS delivery delays to Claro in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 01/10/2025 12:12AM

Our monitoring systems have detected a potential issue with SMS delivery delays to Claro in the Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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