Outage in Twilio

SMS Delivery Report Delays to Ditto Network in Philippines via International Pre-Registered Sender ID

Resolved Minor

November 30, 2024 - Started over 1 year ago - Lasted 3 days
Official incident page

Incident Report

We are experiencing SMS delivery failures to Ditto network in Philippines 515-66 via International Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/03/2024 06:54PM

We are no longer experiencing SMS delivery failures or delivery report delays to Ditto network in Philippines via International Pre-Registered Sender ID. This incident has been resolved.

MONITORING over 1 year ago - at 12/03/2024 05:00PM

Our monitoring shows overall improvement when sending messages to Ditto Network in Philippines via International Pre-Registered Sender ID. We will continue monitoring the networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 12/02/2024 05:10PM

We are no longer experiencing SMS delivery failures to Ditto network in Philippines via International Pre-Registered Sender ID. However, we are seeing delivery reports delays. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 12/01/2024 04:56PM

INVESTIGATING over 1 year ago - at 12/01/2024 01:48AM

We are still experiencing SMS delivery failures to Ditto network in Philippines 515-66 via International Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 11/30/2024 05:48PM

We continue experiencing SMS delivery failures to Ditto network in Philippines 515-66 via International Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 11/30/2024 01:33PM

We continue to experience SMS delivery failures to Ditto network in Philippines 515-66 via International Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 11/30/2024 11:36AM

We continue to experience SMS delivery failures to Ditto network in Philippines 515-66 via International Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 11/30/2024 10:41AM

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