Outage in Twilio

SMS Delivery Delays From Twilio Toll-Free Numbers to Small US Carriers

Resolved Minor
December 02, 2024 - Started 11 months ago - Lasted 1 day
Official incident page

Incident Report

Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below: AT&T (status - Operational) T-Mobile (status - Operational) Verizon (status - Operational) MetroPCS (status - Operational) US Cellular (status - Operational) Altice (status - Delayed) We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/03/2024 06:57PM

We are no longer experiencing SMS delivery from Twilio Toll-free Number at this time towards US carrier networks. This incident has been resolved.

MONITORING 11 months ago - at 12/03/2024 03:05PM

Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-free Number at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 11 months ago - at 12/03/2024 10:59AM

Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-free Number at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 11 months ago - at 12/03/2024 07:01AM

Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-free Number at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 11 months ago - at 12/03/2024 02:54AM

Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-free Number at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 12/03/2024 01:56AM

Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - Recovering)
MetroPCS (status - Operational)
US Cellular (status - Operational)
Altice (status - Delayed)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.

INVESTIGATING 11 months ago - at 12/02/2024 11:56PM

Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - Recovering)
MetroPCS (status - Operational)
US Cellular (status - Operational)
Altice (status - Delayed)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.

INVESTIGATING 11 months ago - at 12/02/2024 09:56PM

Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - Delivery Report Delayed)
MetroPCS (status - Operational)
US Cellular (status - Operational)
Altice (status - Delayed)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.

INVESTIGATING 11 months ago - at 12/02/2024 07:45PM

Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - Delivery Report Delayed)
MetroPCS (status - Operational)
US Cellular (status - Operational)
Altice (status - Delayed)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.

INVESTIGATING 11 months ago - at 12/02/2024 05:42PM

Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - Delivery Report Delayed)
MetroPCS (status - Operational)
US Cellular (status - Operational)
Altice (status - Delayed)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.

INVESTIGATING 11 months ago - at 12/02/2024 03:40PM

Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Operational)
Altice (status - Delayed)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.

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