Outage in Twilio

SMS Delivery Delay to Tigo Network in Honduras and Guatemala

Resolved Minor
October 19, 2025 - Started about 13 hours ago - Lasted about 11 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 10/19/2025 07:29PM

We are no longer experiencing MMS/SMS delivery delays when sending messages to Tigo Network in Honduras and Guatemala. This incident has been resolved.

MONITORING about 5 hours ago - at 10/19/2025 05:41PM

We are having recovery in SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 7 hours ago - at 10/19/2025 03:44PM

We are still observing recovery in SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 8 hours ago - at 10/19/2025 01:50PM

We are observing recovery in SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 10/19/2025 11:54AM

We are continuing to experience SMS delivery delays when sending messages to Tigo network in Honduras and observing recovery in SMS delivery delays when sending messages Tigo Network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 10/19/2025 09:56AM

We are continuing to experience SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 10/19/2025 08:59AM

We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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