Outage in Twilio

Intelligent Alerts unavailable

Resolved Minor

April 01, 2026 - Started about 2 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Twilio's Intelligent Alerts service experienced an outage that prevented subscribed customers from receiving alert notifications for approximately 1 hour. Engineers restored the data in their system and gradually recovered the service. The issue was fully resolved and Intelligent Alerts returned to normal functionality.

Our monitoring systems have detected a potential issue with alerts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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Latest Updates ( sorted recent to last )

RESOLVED 32 minutes ago - at 04/01/2026 04:11PM

The issue with alerts has been resolved, and the service is functioning normally at this time.

MONITORING about 1 hour ago - at 04/01/2026 03:48PM

We are currently seeing recovery for Intelligent Alerts. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 1 hour ago - at 04/01/2026 03:27PM

Twilio customers that are currently subscribed for Intelligent Alerts will not be notified on the latest alerts. We are currently restoring the data in our system and Intelligent Alerts should be available within 30 minutes.

INVESTIGATING about 2 hours ago - at 04/01/2026 03:13PM

Our monitoring systems have detected a potential issue with alerts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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